Question:
Last night, at around 11:10p.m., I went to a CVS pharmacy and asked the pharmacist to assist me in getting a medicine for a series of prescriptions. My insurance expired on July 31st and we only had about an hour to get the medicine on the insurance. To my surprise, the pharmacist had a 'chip on her shoulder' and was terribly awful! To make a long story short, she ended up insulting my nephew (who was with me at the time, 12-year old) and myself. We ended up exchanging insults and she refused to assist me while sh was assisgint other customers. Is there anything I can do to legally have CVS pay for this medicine? The pharmacist purposedly kept us there for almost 30-40 minutes. I spoke to the manager but he said there was nothing he could do but to complain to the main CVS hotline. I had explained the pharmacist the insurance situation and she still refused to serve us. Any suggestions will be highly appreciated. Thank you!
Answers:
Call the hotline and if you get no results call one of those consumer hotlines. We have a tv station that does that. Check it in your town. That witch should be financially responsible. How mean of her knowing your insurance was expiring.
Definitely call the hotline and go along with the previous suggestion...if you do not get satisfaction from them, you can get them some bad publicity from the media. There are also customer satisfaction sites online (such as epinions.com) that you can go to to voice your opinion about the service you received.
By all means call the TV station. But are you prepared for CVS to present their side of the story? Uh huh...I thought not.
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