How do I complain about NHS treatment?

Question:

Answers:
Initially at the source of that treatment, if you are unsatisfied you can take it further

If you do want to continue with your complaint you can do this orally or in writing (including e-mail) to the primary care practitioner or the NHS organisation concerned. If you make your complaint orally, a written record should be made by the complaints manager.

You should receive a response from a primary care practitioner within 10 working days or from the chief executive of the NHS organisation concerned within 20 working days. You should be kept informed of progress if this is not going to happen.

If you are unhappy with the response to your complaint, including a complaint about an NHS Foundation Trust, you can ask the Healthcare Commission for an "Independent Review" of your case. The Healthcare Commission is an independent body established to promote improvements in healthcare. You can contact the Commission at:

Healthcare Commission
FREEPOST NAT 18958
Complaints Investigation Team
Manchester, M1 9XZ

Tel: 0845 601 3012
e-mail:complaints@healthcareco.
Website: www.healthcarecommission.org.u.

Other Answers:
http://www.nhsdirect.nhs.uk/articles/article.aspx?articleId=569§ionId=8233

first of all you got to stand in the cue and wait your turn !! There will be a complaints department for every NHS organisation. If you are complaining about a Doctor, Dentist, Optician or Chemist, then look on the web for your Primary Care Trust (PCT) it will be responsible for them and will tell you how to compalin. If it's a hospital you're peeved with, you can find their complaints phone number on they're website.

I hope this helps

Wendy
x In writing to the Chief Executive of the health authority concerned. Make copies of every letter you send, try to send registered post to be sure they have received them as too easy for them to excuse the post! If you do need to telephone, always get the persons name, but is always best to write as a call can be disputed

More Questions and Answers

The consumer health information on youqa.com is for informational purposes only and is not a substitute for medical advice or treatment for any medical conditions.
The answer content post by the user, if contains the copyright content please contact us, we will immediately remove it.

How do I complain about NHS treatment?

Health Resources